Shipping & delivery
1. Order Processing Time
We understand your eagerness to receive your one-of-a-kind shoes, and we are fully committed to delivering your order as swiftly as possible without compromising the quality of the final product. Rest assured that our team works diligently to craft your unique pair and dispatch it to you promptly.
We greatly appreciate your understanding and patience during the production process, as it allows us to provide you with the exceptional, handcrafted shoes you truly deserve.
2. Tracking Your Shoes
After your purchase has been dispatched, you will receive an email notification containing the tracking details specific to your order. This unique tracking number allows you to monitor the progress of your package from the moment it leaves our warehouse until it reaches your doorstep.
To conveniently track your package on our website, kindly follow these easy steps:
- Visit our website and locate the “Track Your Order” section, which can be found in the header of our webpage.
- Provide the email address associated with your order and input the distinctive tracking number.
- Click the “Track” button to access real-time updates on the status of your package. Once you’ve entered your tracking information, you will be able to view the dates and times of each update, along with any pertinent notes or comments related to the shipment.
In the event that the tracking number does not immediately reflect the package’s whereabouts, please allow up to 3 business days for the information to be updated. If you encounter any issues or if the tracking fails to provide relevant details after this period, please don’t hesitate to reach out to our dedicated customer support team for assistance.
DETAILED LIST OF DELIVERY TIMES PER COUNTRY
United State: 2-3 working days
Belgium: 2-3 working days
Bulgaria: 2-4 working days
Croatia: 2-4 working days
Cyprus: 2-4 working days
Czech Republic: 2-4 working days
Denmark: 2-3 working days
Estonia: 2-4 working days
Finland: 2-4 working days
France: 2-4 working days
Germany: 1-3 working days
Greece: 2-4 working days
Hungary: 2-4 working days
Ireland: 2-4 working days
Italy: 2-4 working days
Latvia: 2-4 working days
Lithuania: 2-4 working days
Luxembourg: 1-3 working days
Malta: 2-4 working days
Netherlands: 1-3 working days
Poland: 2-4 working days
Portugal: 2-4 working days
Romania: 2-4 working days
Slovakia: 2-4 working days.
All Countries: 2-4 working days
*Kindly note that the stated shipping times do not account for potential customs delays. Furthermore, please be aware that delays may occur during peak seasons or unforeseen events, such as the Covid-19 pandemic, Christmas, or Black Friday sales.
Exchange or Return of Shoes
At SneakerX®, our top priority is ensuring that our customers are entirely satisfied with their purchases. We recognize that, at times, the shoes you receive may not meet your expectations or may have defects. To address such situations, we have implemented a comprehensive return policy that extends up to 30 days from the date of purchase. In this article, we will provide an overview of our return policy and guide you through the process of initiating a return.
Please take note that we accept returns for the following reasons:
Defective product: If you receive a shoe with a defect, we will gladly accept the return and provide a full refund or send you a replacement.
Incorrect size or style: In the event that we accidentally send you the wrong size or style, we will gladly accept the return and exchange the shoes for the correct size or style.
Dissatisfaction with the product: If, for a valid reason, you are not satisfied with the shoe, we will assess each case individually.
To initiate a return, please reach out to us through our live chat or send an email to our dedicated customer service team. You will be required to provide your order number and specify the reason for the return. Our customer service team will guide you through the return process, ensuring a smooth experience.
Kindly remember that we only accept returns for shoes that are unworn and remain in the same condition as when you received them. The shoes should be returned in their original packaging, including all tags and accessories.
Once we receive the returned product and conduct a thorough inspection, we will promptly issue a refund or exchange the shoes according to your request. The refund will be credited back to the original payment method used for the purchase.
To expedite the return process, we recommend initiating it as soon as possible. Our customer service team is readily available to address any questions or concerns you may have regarding the return process.
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