FAQs
Development by DDSHOPAPPS
Shipping
What are the shipping costs?
We have free shipping in All Countries.
We send all orders insured with track & trace.
How long does shipping take?
We have a 48-hour delivery on certain sneakers/sizes indicated.
The rest is 2-10 business days.
Do you also deliver to service points?
Yes! You have the choice to collect your order at a service point nearby. NB! You can select this after paying for your order.
How long does it take until I get my money back?
We will process your return/exchange within 7 working days. However, this is often faster!
Returns
Can I exchange SALE products?
Yes! You may exchange, return or cancel sale products.
Can I return/exchange my product?
If you are not satisfied with your order or it does not fit properly, you can return/exchange it within 14 days.
There are rules attached to this, which you can find on the following page: Returns/exchanges
How do I request a return/exchange?
We only accept returns if they have been registered via our contact form. Please contact us via the following page: contact
Orders
What payment methods do you have?
We have several payment methods. We have IDeal, Bancontact, Credit/Debit Card & Apple Pay
Can i cancel my order?
Yes!
Within 24 hours: We will not charge any additional costs.
After 24 hours, shipping and payment costs will be charged. We work internationally and incur costs within 24 hours to get your package to you as quickly as possible. In addition, if you ordered with Klarna, this will incur costs for us that we will not get back from Klarna. We must also calculate these costs. This depends on the order amount.
Packages that are refused upon delivery will be charged a fee of €15 for shipping and payment costs.
Do you have discount codes?
Yes we have that! If you subscribe to our newsletter at the bottom of the page, you will receive a €5 standard discount. This is also valid on sale products.
Do you give money back?
We have a return period of 14 days. We will refund your money or you can exchange for another size.
Who are we?
Who are you?
We are SneakerX, a company that was started out of a passion by owner Lian Gietermans in Amsterdam. Now, 5 years later, we have already helped more than 20,000 customers with their sneakers.
Are you Chamber of Commerce registered?
Yes, SneakerX is an officially registered company with the Chamber of Commerce.
Chamber of Commerce number: 75381966
How do I get in touch with SneakerX?
If your question is not in the FAQ, you can send us a message via our contact page
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